Effective Date: November 4, 2026
1. Introduction
Hausco HVAC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or request our heating, ventilation, and air conditioning (HVAC) services.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide when interacting with our website or contacting our business, including:
- Contact Information: Your name, email address, phone number, and mailing or service address.
- Service Information: Details about your HVAC system, requested repairs, maintenance needs, installation inquiries, or other services.
- Communications: Information you provide when contacting us by phone, email, or website contact forms.
- Website Usage Information: Certain technical information, such as your IP address, browser type, device information, pages visited, and general website activity, may be collected automatically through cookies or similar technologies.
You are not required to provide personal information simply to browse our website. However, certain information may be necessary for us to respond to inquiries or provide requested services.
3. How We Use Your Information
Hausco HVAC may use the information we collect to:
- Respond to questions, requests, and service inquiries.
- Schedule HVAC appointments and coordinate service visits.
- Provide estimates, repairs, maintenance, replacements, and installation services.
- Communicate about appointments, projects, and customer service matters.
- Improve our website, services, and customer experience.
- Maintain business records and comply with applicable legal obligations.
- Protect our business, website, customers, and users against fraud, misuse, or security threats.
We may also use contact information to send service-related updates or promotional communications where permitted by law. You may opt out of promotional communications at any time.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, and evaluate how visitors interact with our content.
These technologies may collect information about your browsing activity and preferences. Depending on the tools used on our website, certain information may be processed by third-party analytics or advertising providers.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
5. How We Share Your Information
Hausco HVAC does not sell your personal information for money. We may share information in limited circumstances, including:
- Service Providers: With trusted vendors who assist with website hosting, communications, scheduling, analytics, or business operations.
- Service Coordination: When necessary to coordinate or fulfill a requested service.
- Legal Requirements: When disclosure is required by law, legal process, or a valid request from an authorized government agency.
- Business Protection: When reasonably necessary to protect our rights, property, customers, or the safety of others.
- Business Transactions: In connection with a merger, acquisition, restructuring, or transfer of business assets, where legally permitted.
We expect service providers handling personal information on our behalf to use it only as needed to perform their services, subject to applicable agreements and legal requirements.
6. Communications and Text Messages
If you contact Hausco HVAC, we may use the contact information you provide to respond to your inquiry, confirm appointments, provide service updates, or communicate about your requested services.
If we offer promotional text messages or other marketing communications, we will obtain any consent required by applicable law. Marketing text messages are optional and are not a condition of purchasing services.
Message and data rates may apply to text messages. You may opt out of marketing text messages by replying STOP, where supported, or by contacting us directly. For assistance, contact us using the information provided below.
We do not sell your phone number or share text messaging consent with third parties for their own independent marketing purposes. Where applicable, information may be shared with service providers that help us deliver communications.
7. Data Security
We take reasonable measures designed to protect the personal information we maintain from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal or regulatory obligations.
When information is no longer needed, we may delete it, securely dispose of it, or anonymize it, subject to applicable law.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:
- Request access to personal information we maintain about you.
- Request corrections to inaccurate information.
- Request deletion of certain personal information.
- Opt out of certain marketing communications.
- Exercise additional privacy rights provided under applicable state or federal law.
To submit a privacy-related request, please contact us using the information below. We may need to verify your identity before processing certain requests, and some information may be retained when permitted or required by law.
10. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. These websites operate independently and may have their own privacy policies and practices.
Hausco HVAC is not responsible for the privacy, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
Our website and HVAC services are intended for a general audience and are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13 through our website. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.
12. Changes to This Privacy Policy
Hausco HVAC may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements.
Any updates will be posted on this page with a revised effective date. We encourage visitors to review this page periodically to stay informed about how we handle personal information.
13. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Hausco HVAC using the information below.
Hausco HVAC
Email: hauscohvac@gmail.com
Phone: (346) 528-7692
We will make reasonable efforts to respond to privacy inquiries in accordance with applicable law.